1 Information We Collect

• Personal Information: Name, mobile number, email address, delivery address
• Account Information: Details provided during registration (mobile / email / Facebook login)
• Order Information: Product lists, order history, payment method (including Cash on Delivery)
• Communication Information: Records of calls, messages, or WhatsApp conversations with customer support
• Technical Information: IP address, browser/device information, cookies, website usage patterns
• Facebook/Social Login Information: If you log in or register with Facebook, with your permission we collect your public profile (name, profile picture) and email address

2 How We Use Your Information

• To process, confirm, and deliver your orders
• To send order updates via SMS, email, or WhatsApp
• To provide customer support and resolve issues
• To improve our website, products, and services
• With your consent, to inform you about offers or new products — you may opt out at any time
• To prevent fraud and maintain the security of our website

3 Facebook Login & Facebook Platform Data

Our website/app may offer Facebook Login. In that case —

• We only request the minimum necessary permissions (name, email, public profile)
• This information is used only to create an account and simplify login
• We never post to your Facebook timeline without your permission
• Information obtained from Facebook is never sold to third parties

4 Cookies & Tracking Technologies (including Facebook Pixel)

We use cookies and tracking technologies such as Facebook Pixel / Meta Pixel on our website to analyze website performance, show relevant advertisements, and measure advertising effectiveness. You may disable or delete cookies through your browser settings, though this may limit some website features.

5 Sharing Information with Third Parties

We never sell your personal information. To provide our services, we may share limited information with —

• Courier/Delivery Partners — name, address, and phone number for delivery
• Payment Processing Partners — to complete transactions (where applicable)
• Meta/Facebook — for advertising measurement and improvement (aggregated/anonymized data)
• Legal Authorities — when required by law or necessary to prevent fraud

6 Data Security

We take reasonable technical and administrative measures to protect your information (secure servers, restricted access, etc.). No method of transmission over the internet is 100% secure, so while we cannot guarantee absolute security, we take data protection seriously.

7 Data Retention

We retain your information for as long as it is necessary to provide our services, comply with legal obligations, or serve legitimate business purposes. After that, it is securely deleted or anonymized.

8 Your Rights

• The right to access the information we hold about you
• The right to correct inaccurate information
• The right to request deletion of your data — contact us using the details below and we will verify and delete your data within a reasonable time
• The right to unsubscribe from marketing communications at any time

9 Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If a parent believes their child's information has been provided to us, please contact us and we will promptly remove it.

10 Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect as soon as they are posted on this page. We will notify users of significant changes via the website.